Manage orders in LINE with one button
Manage orders in LINE, start to finish. Tap Orders in the menu to see everything waiting for you, most urgent first. View the slip, tap Paid, Shipped or Cancel, right on each order's card.
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Manage orders in LINE from start to finish
- 1
The buyer orders and attaches a slip
Buyers order in your shop, scan a PromptPay QR with the amount filled in, and attach the slip on the order page.
- 2
You get an alert
Every order and every slip goes to your shop's email, plus an instant LINE alert within your plan.
- 3
Tap Orders, then View slip
Orders with a slip to check come first. Open the slip, then check the amount in your banking app.
- 4
Tap Paid
Once the money is really in your account, tap Paid. Buyers who left an email get a confirmation.
- 5
Tap Shipped or Picked up
After sending, type the tracking number or tap No tracking. If the buyer collects in person, tap Picked up.
What each button does
Each card shows the total, the items, the buyer's name and phone, pickup or delivery, and only the buttons that fit its status.
View slip
Opens the slip through a private link that works for 15 minutes. Only your shop can see it.
Paid
Tap it once your banking app shows the money arrived. The order moves to the ones waiting to send.
Shipped
Add a tracking number if you have one. The buyer gets it by email.
Picked up
For orders the buyer collects at your shop.
Cancel
Always asks first, and the stock goes back. If the buyer has paid, the order becomes Refund due.
Refunded
Tap it after you send the money back yourself. The buyer gets an email that the refund is done.
Cancel a paid order without losing track
If you cancel an order the buyer has paid, Tellsell asks first, then sets it to Refund due and returns the stock at once. The order stays on your list until you send the refund and tap Refunded.
Orders with a slip never cancel by themselves
Unpaid orders cancel after 24 hours (your shop can change this) and their stock goes back. An order with a slip always waits for you, because the buyer may already have paid, and you get a reminder email every day until you tap Paid or Cancel.
Questions
Can staff handle orders?
Yes. Staff linked to your shop can tap Orders and every button on the cards, just like the owner.
Do buyers know where their order is?
Yes. Each buyer has their own order status page, and buyers who leave an email get one each time you tap Paid, Shipped, Cancel or Refunded.
Where do I see old orders?
Orders in LINE shows only the orders that still need you. Your full history and CSV export are on the dashboard at app.tellsell.app.
What if two people tap the same order at once?
Only the first tap counts. The other person sees that the order has already changed and can tap Orders for the latest.
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