Link LINE to your shop

Tellsell has one LINE Official Account for every shop. You add it as a friend and link your LINE account to your shop once. From then on the bot knows which shop your messages are for, and the menu under the chat appears by itself. There is nothing to set up in LINE.

Add Tellsell as a friend

1. Open the account pages at app.tellsell.app and go to the LINE section.

2. Scan the QR code shown there with the LINE app on your phone. (If the account pages are already open on your phone, tap the add-friend link instead.)

3. Tap Add friend on Tellsell’s profile in LINE.

The account pages are being built

The account pages at app.tellsell.app are still being built. The steps on the account pages are described as they will work; the bot’s messages on this page are the real ones.

Link your LINE account to your shop

If you signed up with LINE

If you signed up with the same LINE account, it is linked the moment you add the friend. The bot greets you with your shop’s name and the menu appears.

Tellsell LINE

Welcome! This account is linked to Baan Kafae. Send a product photo with its name and price, or use the menu below.

The welcome message when your LINE account is already linked

If you signed up with email, or use another LINE account

The bot doesn’t know your shop yet, so it sends a card with a link button. This message is in both Thai and English, because the bot doesn’t know your shop’s main language yet.

Tellsell LINE

บัญชี LINE นี้ยังไม่ได้เชื่อมกับร้าน This LINE account isn't linked to a shop yet.

เชื่อมร้าน · Link

Linked to Baan Kafae as owner.

Tap the link button, log in on the account pages, then come back to LINE

1. Tap เชื่อมร้าน · Link on the card.

2. The Tellsell account pages open inside LINE. Log in with the account you signed up with.

3. Confirm the shop to link. The account pages send you back to LINE by themselves; there is no code to type.

4. The bot answers Linked to … as owner. and your shop’s menu appears.

If you message the bot before linking, it sends the link card again.

If linking fails

If the bot answers Linking didn’t work; the link may have expired. Please try again from app.tellsell.app., the link expired or was already used. A link from the account pages works once, within 10 minutes. Start again from the account pages.

Link only people you trust

Everyone linked to a shop sees its orders, including buyers’ names, phone numbers and addresses. That is why Tellsell never uses a short code someone could guess: every link goes through a log-in on the account pages.

Your shop’s menu

Once linked, tap Menu at the bottom of the chat to show or hide the menu. The menu is in your shop’s main language: English shops get the English labels below, Thai shops the same buttons in Thai.

Button	What it does	Who can use it
Add product	The bot explains how to send a new product. You can also just send a photo without tapping it. See Add a product with a photo.	Owner, staff
Orders	The orders that need you, most urgent first. See Orders in LINE.	Owner, staff
Edit product	Pick a product to change. See Edit and delete products.	Owner, staff
Shop info	Shows opening hours, address, phone and the banner line; then type what to change.	Owner
Undo	Takes back the latest change. See Undo.	Owner
Help	Short instructions and the instant LINE alerts of each plan.	Owner, staff

Menu buttons never count as AI processes. When you tap one, its name appears in the chat as if you had typed it, for example “Orders”.

If staff tap Shop info or Undo, the bot answers Only the shop owner can do this.

Help

The Help button answers with this message.

Tellsell LINE

Help

How to use Tellsell • Send a product photo + name + price to add a product • "Orders" shows and handles orders • Order alerts: every order by email, plus instant LINE alerts by plan (Starter 50, Business 300, Pro 1,500 a month); after that, still by email and under "Orders" • Shop settings, logo and payment: app.tellsell.app

The Help message

Add staff

Staff can help run the shop from their own LINE. The number of LINE users (owner + staff) depends on the plan.

Plan	Free	Starter	Business	Pro
LINE users	1	1	3	10

1. The owner invites a staff member from the account pages.

2. The staff member adds Tellsell as a friend in LINE and links the shop the same way as above.

3. The bot tells them Linked to … as staff.

Staff add and edit products, change stock and handle orders. Deleting products, shop info, the About page and Undo are for owners only. Instant LINE order alerts go to owners only.

If you have several shops

One account can run several shops. When your LINE is linked to two or more shops, the last tile of the menu splits into two buttons: Switch shop on top and Help below.

Tellsell LINE

Switch shop

Choose the shop to work on.

✓ Baan KafaeBaan Ceramic

Baan Ceramic

Now working on Baan Ceramic.

The ✓ marks the shop you are working on

• Every message after this is for the chosen shop, until you switch again.
• The bot answers, and shows the menu, in the main language of the shop you are working on. If your shops use different languages, the menu changes language too.
• When you tap Orders, the bot names the shop first, for example Orders of Baan Ceramic.
• Order alerts come from all your shops. The Orders button in an alert always opens that shop’s orders, even while you are working on another shop.

Next: Add your first productStep by step from sending a photo to a live product.