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Glossary of Tellsell terms

Word Meaning
Preview The product card Tellsell shows before anything goes live, with Publish, Edit and Cancel
Draft A product or change not yet published; buyers don’t see it
Publish The button that puts a product or change live
Update One published product change; each plan includes a number a month
Setup period Your shop’s first 30 days, when new products don’t count as updates
Top-up A pack of 50 or 150 extra updates, valid 12 months
AI process A message, voice note or photo the AI has to read; buttons never count
Banner The one line at the top of your shop; it can end on a date
Link name The end of a product link, such as /p/iced-latte; it follows the product name, and old links keep working
Option A version of a product at the same price, such as a size or colour; one group per product
Slip The transfer screenshot a buyer attaches; not proof, check your banking app
Slip to check An order with a slip, waiting for your check
Paid, to send You confirmed the money arrived; waiting to be sent or picked up
Refund due A paid order was cancelled; refund the buyer, then tap Refunded
Expired An order with no slip in time, cancelled by itself
Owner / staff The two roles of people running a shop in LINE
Main language The language the AI writes listings in and the bot talks to you in: Thai or English
Account pages app.tellsell.app, where shop, payment, plan and staff settings live
Asleep A free shop with no activity for 60 days; one message opens it again