Troubleshooting
| Tellsell says | It means | What to do |
|---|---|---|
| Which product? Type its name. | Several products have similar names, or it can’t tell which one | Type the name more fully, or tap Edit product and pick it |
| You’ve used this month’s … updates. | The month’s updates are used | Buy more or upgrade, then send your message again. Free changes still work: see What an update is |
| Your shop has reached its plan’s … products. | You’re at your plan’s number of products | Upgrade, or delete products you no longer sell |
| That’s today’s 10 AI processes on the Free plan. | Today’s Free allowance is used | Wait for tomorrow or upgrade; menu buttons still work |
| That’s the limit for today. Please try again tomorrow. | The plan’s daily AI processes are used up | Try tomorrow; our team has been told |
| I couldn’t make that out. | The voice note couldn’t be transcribed | Speak again somewhere quieter, or type |
| Voice notes can be up to 2 minutes. | The voice note is too long | Split it into shorter ones |
| This was already published or cancelled. | You tapped a button on an old preview | Send a new message, or tap Edit product |
| … is temporarily closed. | The shop is closed for a plan reason | See the account pages; Orders still works |
| Only the shop owner can do this. | Staff tried an owner-only action | Ask the owner: see Owners and staff |
Other problems
Section titled “Other problems”No LINE alert for a new order. The Free plan has no instant LINE alerts, and on other plans the month’s allowance may be used. Every order still comes by email and shows under Orders.
The slip link doesn’t open. Links work for 15 minutes. Tap Orders again for a new one.
The link to connect my shop expired. Start linking LINE again from the account pages: see Link LINE to your shop.
A buyer says the shop won’t take orders. Check that PromptPay and at least one way of receiving (pickup or delivery) are set. On the Free plan, the shop may have taken this month’s 5 orders.
My shop is asleep. A free shop with no activity for 60 days goes to sleep. Send any message to Tellsell in LINE and it opens again.
Still stuck? Write to hello@tellsell.app.